Job Title:

Service Technician - Level 2

Department:

Service

Reports To:

Service Manager or Service Department Foreman

Supervises:

May Supervise Level 1 Technician and Trainees or Apprentice

Independently performs basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

• Performs basic/complex agricultural equipment/outdoor power equipment diagnostics and determines what repairs are needed, if required.
• Performs basic/complex agricultural equipment/outdoor power equipment repairs as requested by the Service Manager/Shop Foreman.
• Participates in all job-related training and development.
• Prepares all reports and forms required in conjunction with work assignments.
• Maintains current product knowledge of John Deere and competitive products. 
• Maintains condition of vehicles, inventory, tools, and equipment.
• Mentors Service Technician Apprentices and junior Service Technicians.

Skills & Qualifications: 

• Proven knowledge of methods, materials, tools, and techniques used in the repair of outdoor power equipment/agricultural equipment.
• Outstanding knowledge of mechanical, electrical, and hydraulic systems.
• Excellent skills in operating vehicles and equipment used for diagnostic purposes.
• High School Diploma or GED equivalent.
• Ability to work varying shifts, weekends, and holidays.